FAQs

 

  1. How do I contact customer service?

contact@haircultureoutlet.com.au

 

  1. What payment methods does Hair Culture Outlet accept?

Visa, Mastercard, Visa debit, Paypal, Apple Pay, American Express, Google Pay, Lay-Buy, AFTERPAY (Australia)

 

      3.  Can my delivery be sent to a PO Box?

We do accept PO Boxes or Locker Boxes for Australian Orders only

 

      4. What comes in the Mini Cordless Hair Straightener box?

1 Mini Cordless Hair Straightener
1 Usb Charger
1 User Manual
1 Carry Bag

 

 

       5. Does my order Mini Cordless Hair Straightener have warranty?

Yes, 12 months.

 

       6. Can I amend or cancel my order once submitted?

Due to the fast processing times of our warehouse, once an order has been placed we are unable to amend it or cancel it. If there is an error with your details provided, please contact customer service ASAP on contact@haircultureoutlet.com.au

 We do not offer refunds for change of mind. Please view our refund policy carefully prior to purchase.

 

       7. Can I use more than one coupon code on my order?

No, only one coupon code can be used per transaction and are not available for use in conjunction with any other offer. A coupon has their own set terms and conditions of use which will be advertised accordingly.

 

        8.  Why is it checking out in AUS when I have changed the site to USD or another currency?

All orders are processed in AUD. While the content of your cart is currently displayed in a  currency of your choice, you will checkout using AUD at the most current exchange rate.  

 

      9. Instructions to use:

* Charge your new Mini Cordless Hair Straightener before first use
* The light will turn green once fully charged
* Make sure it isn't plugged in when using
* Choose your heat setting (L M H)
* Wait 4-6 minutes for heat plate to heat up
* Then your ready to style on the go.
    When using the device to charge your phone, make sure the hair straightener is closed and locked. You do not have to press any button.
    When Charging the Hair Straightener ensure it is closed/locked. You do not have to press any button, just make sure it is plugged in properly.

     

          10. How does the lay-buy option work?

    On checkout select pay with lay-buy. You will be directed to pay the product in instalments within the month. Once fully paid we will ship your item. There is a 0.9% admin fee when you sign up for this payment option. 

     

          11. Description of the Mini Cordless Hair Straightener:

    * 3 Heat settings 120°C, 150°, 170°C 
    * Advanced ceramic coating plate, MCH heater
    * USB charging system
    * The battery takes 1-3 hours with fully charged.
    * The led indicator will turn green once fully charged.
    * Auto shut off 30 minutes if left open.
    * Auto shut off when device is locked.
    * Heats to 170 degrees in 6 minutes.
    * Use time 30 minutes
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